Keep the patient relationship in-house. ZOC’s Project Management service handles everything around the clinical work — enrollment, workflow design, staff training, compliance oversight, and billing — so your own care team stays focused on the care itself.
Why practices choose this
The compliance and revenue backbone. Without outsourcing the care.
Your clinical relationships stay yours
Patients only ever speak to your team. No outsourced voices, no branding conflicts.
Faster time-to-first-billing
Programs go live in weeks, not quarters — with the compliance guardrails in place from day one.
Predictable compliance
Every consent, care plan, time log and claim is reviewed against CMS rules before it leaves the building.
Revenue you can trust
Clean claims and month-end reimbursement reporting mean fewer denials and no surprises.
How it works
Six phases, from kickoff to steady-state revenue.
Step 01
Kickoff & readiness assessment
We audit your panel, EHR configuration and staff capacity — then map the sequence of programs that best fits your practice.
Step 02
Workflow & policy design
We build the enrollment scripts, consent workflows, care-plan templates and documentation SOPs your team will use — customized to how you already work.
Step 03
Staff training & go-live
Role-based training for your care team on the 13 APCM service elements, monitoring review, time-tracking, and audit-ready documentation. Coaching for the first two billing cycles.
Step 04
Compliance oversight
Ongoing chart audits, concurrent-billing checks, and month-end sign-off so nothing goes out the door that wouldn't survive an audit.
Step 05
Billing & revenue-cycle support
Clean claims, denial management and monthly reimbursement reporting — all mapped back to each program (APCM, RPM, CCM, RTM, TCM and preventive).
Step 06
Continuous optimization
Quarterly performance review, program stacking recommendations, and support as new patients or new programs enter the mix.
Pricing
One transparent fee. Software included.
No per-seat platform fees, no implementation surcharge, no setup hidden costs. You pay for actively enrolled patients, per program, per month — and the ZOC platform comes with it.
One rate covers project management and the ZOC Care Management Suite. Enroll a patient in two programs (say APCM + RPM) and you pay $20 for that patient that month.
- ZOC Care Management Suite platform access
- Enrollment planning, workflow design & staff training
- Compliance oversight (chart audits, concurrent-billing checks)
- Billing & revenue-cycle support (clean claims, denial mgmt)
- Continuous optimization (quarterly reviews)
A quick example
A 500-patient primary-care practice enrolls patients across three programs.
Against roughly $45,000–$65,000/month in Medicare reimbursement — a 10–12% cost of program administration, before the compliance and denial-avoidance upside.
Run the numbers for your panel* “Enrolled” means a patient with active consent and at least one billable service in the month. No fee for eligible-but-not-yet-enrolled patients. TCM is billed per qualifying discharge. Volume-tier discounts apply above 2,000 patients — just ask.
Ready to run every program in-house — the right way?
Book a 20-minute call and we’ll map the phased rollout for your practice.